Front-of-House Manager Functions
In this chapter you learn how to operate the Front-of-House (FOH) system, which displays on the order entry terminals on your floor. All procedures pertain to the current day of business, and the sales and labor for today becomes yesterday’s data when the End-of-Day (EOD) runs at a scheduled time. It is important that you finish your day’s functions before the EOD.
You do not have to perform these procedures in order, or in the correct time frame. For example, if a problem occurs with a checkout from the day shift, you do not have to wait until the closing of your restaurant to delete the checkout and fix the check. In fact, if the employee works a second shift for the day, you must finalize the first checkout before the employee clocks in for their second shift.
Perform all procedures for the FOH by touching the screen, including entering names with an alphabetic keypad, and numbers with a numeric keypad. Ring orders in the FOH using tables and tabs. Tables are used by servers, such as Table 11, and tabs are used by bartenders, such as ‘running a tab’ for Mr. Jones. Within each table or tab are checks which contain item sales, taxes, and payments. When split, you can have up to 32 checks for each table or tab.
Most of the procedures listed in this chapter are performed using the Special Functions screen. As a manager you do not perform order entry functions, and you see the Special Functions screen upon log in. Your employees may also have access to this screen, but have limited functionality.
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You may also use the Manager Approval screen, which is not discussed in these procedures. This screen appears when an employee is using the FOH, and they perform a function which requires a manager’s approval to continue. These functions could include applying a comp, a promotion, and others. Enter your manager ID in these cases, and touch OK. The system records your ID number with the transaction.